This Privacy Policy applies to the Company (Polymer Direct). Company respects your rights to privacy and know it is important to you. That is why we protect it and are transparent about what we do with it.
In this Privacy Policy the terms “Company,” “we,” “us” and “our” are a reference to Polymer Direct.
1. About this Privacy Policy
Polymer Direct is committed to the protection of your privacy and we want you to understand the terms and conditions surrounding the capture and use of any personal information we gather. This policy describes how Polymer Direct collects, holds, uses, and discloses personal information.
2. Collection
We may gather two types of information about you:
- Personal information (such as your name, phone number, email address, employer organisation details, job title), provided by you for services we offer; and
- Information generation by our system with tracks traffic to our website.
We collect information that you volunteer when you:
- Make an enquiry.
- Provide feedback, comments, or suggestions.
3. Use of Personal Information
We use this personal information we collect:
- to provide support, including conducting and responding to enquiries, feedback, comments, and complaints about our services.
- to distribute our communications.
- for internal data analysis and research purposes to improve our services.
- to maintain our records and to comply with legal obligations, and
- for any other purposes to which you consent or that is disclosed at the time information is collected.
4. Protection of personal information
We take the protection and storage of your personal information very seriously and take all reasonable steps to protect your personal information. We use appropriate physical, digital, managerial and security systems to store your personal information and to protect it against unauthorised access, destruction, or disclosure.
5. Disclosure of information
We may provide some of your personal information from time to time to third party service providers to assist us in providing you:
- Marketing and digital services.
- Conduct data analysis and data matching services.
- Conduct market research, surveys, and analysis.
- Host our servers and website.
- Provide IT services including storage and back-up and
We will not knowingly share your personal information with any third parties other than in accordance with this Privacy Policy.
6. Accessing your personal information
You have the right to request access to any of your personal information which we are holding, including updates or corrections. To request access contact Polymer Direct, by using the contact details below.
7. Other Sites
Our website contains links to third party websites, for your convenience and information. When you access a third-party website, please note we are not responsible for the privacy practices of that website. We suggest you review the privacy policies of each site you visit.
8. Social Networking Services
We use social networking services to communicate with the public about our work. When you communicate with us using these platforms or services, we may collect your personal information, but this is only used to help us communicate with you. The social networking service will also manage your personal information for its own purposes. These services have their own privacy policies, and we suggest you review these. You should also be careful to ensure that you only post information online if you are happy for it to be and to remain publicly available.
9. Cookies
When you visit our website, we and our business partners may use cookies and other tracking technologies (collectively, “cookies “) to recognise you as a user and to customise your online experiences and other online content and perform analytics; to mitigate risk; prevent potential fraud and promote trust and safety across our website.
Certain aspects and features of our website and services are only available using cookies, so if you choose to disable or decline cookies, your use of our website and services may be limited or not possible.
Where possible, security measures are set in place to prevent unauthorised access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorised service providers have access to cookie data.
10. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time. If we make changes, we will post any updates on the Company website. If changes are made to our information handling policy that requires consent before implementing, we will notify our users.
11. Complaints
Queries relating to the Privacy Policy, or any problems or complaints may be directed to us via the details below:
Telephone: +61 (0)3 8645 3555
Email: sales@polymerdirect.com.au
This privacy policy was last updated on date 08/07/2024.